We appreciate that there are times when the late collection of children is unavoidable. However, this late collection policy applies in all circumstances.
The nursery is open from 7:00am to 7:00pm from Monday to Friday. Half-day sessions run from 7:00am - 1:00pm OR 1:00pm - 7:00pm. Parents who do not collect their child by the end of their session will be liable for additional payments. This policy also applies to the late collection of children from both the morning and afternoon sessions. If parents are unable to collect their child on time, they must telephone the nursery to let us know what the situation is and when their child is likely to be collected.
Any parent that is late collecting their child from the nursery will be charged £2 per minute of lateness.
In the event of parents repeatedly collecting their child late, they will be asked by the nursery to review their collecting arrangements. In the unlikely event of a child not being collected from the nursery at the expected time and no contact being made with the parents, the following procedure will apply:
  • Two members of staff will remain on the premises with the child at all times. One of these members will be a senior member of staff.
  • The child will be reassured, comforted and fed.
  • The parents will be telephoned on all available contact numbers.
  • If the parents are not contactable, the emergency contacts will be contacted and asked to collect the child.
  • Every effort will be made to contact the parents or the emergency contacts.
  • if not contact has been made within one hour of the time at which the child was due to be collected, the nursery will contact Social Services for advice.

Redbridge Social Services:
0208 708 3885 (9am - 5pm) 0208 553 5825 (After 5pm)


landline: 0208 554 0033
mobile: 07970 413 338
E-mail: Pencil Pots Day Nursery Ltd © 2014 | Privacy policy